Frequently Asked Questions


Frequently Asked Questions (FAQ)

Welcome to the meadowry FAQ page.
Here you’ll find answers to some of the most common questions from our customers.

1. Orders & Payments

Q: What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Q: Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped.
Once shipped, we are unable to make modifications.
Please contact us as soon as possible if you need help.

2. Shipping & Delivery

Q: How long does shipping take?

  • Standard Shipping: 7–30 business days

Q: Do you provide tracking numbers?

Yes. Once your order is shipped, you will receive an email with a tracking number.
Tracking updates may take 24–72 hours to appear.

Q: Do I need to pay customs fees?

Some countries may charge import duties or taxes.
Customers are responsible for any additional charges from customs.

3. Returns & Refunds

Q: What is your return policy?

We offer a 30-day return policy for unused items in original condition.
If you wish to request a return, please contact us first for instructions.

Q: What should I do if my item arrives damaged or defective?

Please take photos and contact us within 7 days of delivery.
We will arrange a replacement or refund depending on the situation.

Q: How long does a refund take?

Once approved, refunds are typically processed within 3–7 business days, depending on your payment provider.

4. Products & Quality

Q: Are your products safe for daily use?

Yes. All our kitchen products are made from safe, durable, and high-quality materials designed for everyday cooking.

Q: Do you offer product warranties?

Yes, all items include a 30-day quality guarantee.
If you experience any issues, contact us and we’ll be happy to help.

5. Account & Support

Q: Do I need an account to place an order?

No, you can checkout as a guest.
However, creating an account allows you to view order history and track shipments more easily.

Q: How can I contact customer service?

You can reach us anytime at:
154890000@qq.com
We typically respond within 24–48 hours.

Still Need Help?

If your question isn’t listed here, feel free to reach out to us directly.
We’re always happy to assist you!